FAQs

FAQs for Air Wick Electricals Plug Diffuser

Can I leave my Airwick Plug Diffuser on all the time?

The product should not be used continuously, always switch off at the socket overnight and do not use for more than 15 hours continuously.

Can I alter the fragrance intensity of the Plug In Unit?

Yes, the Air Wick plug provides very accurate fragrance control. On the top of the unit there is a revolving button control, which allows the consumer to increase or decrease the fragrance intensity (1 = minimal intensity, 5= Maximum).

How do I remove the refill from the unit?

Replace the fragrance bottle when empty by first removing the unit from the power outlet then firmly pulling the bottle down from unit.

How does the unit shut-off?

By un-plugging it. Take care if there is oil remaining. The product must be stored in a cool place in an upright position to avoid leakage.Do not place on wood, polished or painted surface.

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FAQs for Air Wick FreshMatic Automatic Spray

What is included in the Air Wick FreshMatic Starter Kit?

It includes the Air Wick FreshMatic device, a screw to fix to the wall, an aerosol refill, and two AA/LR6 batteries, together with instructions.

Approximately how long will the Air Wick FreshMatic Aerosol can last?

This depends on the setting: (and without using the BOOST button)

9 minutes: Up to 15 days
18 minutes: Up to 30 days
36 minutes: Up to 60 days

How many bursts of fragrance are there in a refill?

There are up to 2,400 bursts of fragrance in a 250ml refill.

What’s the benefit of Air Wick FreshMatic Automatic Spray over other air fresheners?

Air Wick FreshMatic automatically delivers regular and continuous bursts of fragrance throughout the day, so you get the same level of fragrancing from the beginning of the refill to the end.

Can you adjust the fragrance level?

Air Wick FreshMatic has three time interval settings. You can set it to spray every 9, 18, or 36 minutes allowing you to have control over the fragrance level.

Where should you put the device?

The Air Wick FreshMatic can be hung on the wall using the screw fixing provided. Alternatively it can be simply placed on a shelf or cupboard. It should always be placed at a height of at least 2 metres above floor level. Read the instructions before use.

How do you know when the batteries have run out?

The green LED light on the front of the device will stop flashing as the device will no longer be working. The batteries will generally last 4-5 refills variable.

What is the proper way to insert the refill?

Keeping the unit directed away from your face at all times, switch the unit to "off" before attempting to insert the refill. To open the gadget, depress the button on the top and pull the front cover forward. Insert the refill can. The nozzle should be facing toward the front of the gadget. When the gadget is closed you should see the black nozzle orifice through the hole where the spray comes through the gadget. Select your desired level of fragrancing by setting the timer switch to 9, 18 or 36 minutes and close unit. The 1st spray will come after a 15 second delay.

I’ve turned the device on by setting my time interval—why isn’t it spraying fragrance?

Make sure the device has been turned off. First, check to be sure the nozzle is facing the correct direction. When the device is closed, you should see the black nozzle tip of the fragrance refill can through the opening in the front of the unit just to the right of the green light. If you cannot see the black nozzle tip, you may have incorrectly placed the fragrance refill can into the device with the black nozzle facing backwards. Next, check to be sure that the red disc mechanism is in the raised position. To identify the red disc mechanism, locate the opening where the nozzle of the refill can should rest. If the red disc is blocking the opening, then using a pen with slight force, push the disc in an upward motion back up into place. If you are having further problems, check to see if your batteries are securely positioned. Remember, if the batteries are not correctly set in place—with the positive ( + ) ends of the batteries completely aligned with positive end of the terminals—the FreshMatic’s may not be receiving the power it needs to operate. Make sure that the batteries are making complete contact with each terminal. Note: Your batteries should last approximately 4 refill cans. If the FreshMatic’s green light stops flashing, you may need to replace your batteries.

My FreshMatic device is open, and there is no fragrance in place. There is a red, disc mechanism that is preventing me from inserting my fragrance refill. What should I do?

In order to reposition the red disc mechanism and insert your fragrance refill, TURN DEVICE OFF, then with slight force, using a pen, push the mechanism back up into position. You can now insert your fragrance refill can and start over.

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FAQs for Air Wick FreshMatic Mini Automatic Spray

What is included in the Air Wick FreshMatic Mini Starter Kit?

It includes the Air Wick FreshMatic Mini device, an aerosol refill, and three AA batteries, together with instructions. NOTE: The batteries already come installed in the starter kit.

Can you adjust the fragrance level?

Air Wick FreshMatic Mini has three time interval settings.

Position I to spray every 30 minutes
Position II to spray every 15 minutes
Position MAX to spray every 7½ minutes

How do you know when the batteries have run out?

The green LED light on the front of the device will stop flashing as the device will no longer be working. The batteries will generally last for 4-5 refills.

How do I shut it off?

There is no ‘OFF’ Switch on the product. If the unit is not going to be in use for long periods of time we recommend that you remove the refill and/or batteries.

How will I know that it is time to change the refill and/or the battery?

When the refill needs to be replaced the green light will flash every 1 second. This is also evident when a visible puff/spray is not observed coming from the device indicating that the status of the refill must be checked. If the refill is empty, simply replace with a new refill. If the refill still contains product, it is likely that the battery(ies) must be replaced. The green light stops flashing indicating the batteries need to be replaced.

What do I do if my FreshMatic Mini hasn’t started puffing/spraying?

Confirm that the refill is inserted correctly (two batteries are to be inserted closest to the door and one battery closest to the outside of the gadget.) -Make sure the red battery tab has been removed to activate battery. -Make sure the battery is in the unit in the correct orientation and the battery compartment is closed securely. -Check for puff/spray by sliding adjuster all the way to the top (MAX) and putting something dark behind the unit to make the spray more visible. -Ensure that the door on the refill compartment is snapped shut. -Push boost button consecutively several times.

What is the light blue button on the front of the device for?

By pressing the blue ‘boost’ button you will be able to get a burst of fragrance spray on demand.

If I already own a larger size FreshMatic, why would I want to purchase this one?

The FreshMatic Mini is discrete, compact design lends itself to use in smaller spaces & on surfaces where the larger FreshMatic is not suited. It is portable so you can take from room to room.

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FAQs for Air Wick Lumin'Air

How does Air Wick Lumin’air Work?

Air Wick Lumin’air diffuses fragrances through a heating system that works continuously when the gadget is plugged in.The soft glowing light can be switched on & off through a button.Hence the combination of fragrance oils and ambient light create a relaxing atmosphere.

Should I change the light?/ How long does the light last?

The 5 LEDs inside will last for the lifetime of the device and do not need to be replaced.

What is included in the Air Wick Lumin'Air Starter Kit?

It includes the Air Wick Lumin'Air device with cable, and an Air Wick Electrical refill , together with instructions.

How do I change the refill of my Air Wick Lumin'Air device?

When empty remove the unit from the power outlet then turn the lever at the base of the diffuser and firmly pull the bottle down from unit. Then align the new refill with the opening base of the device and carefully slide it upwards. Turn the lever at the bottom to hold the refill in position. Then plug the power supply in!

How do I switch on the light of my Air Wick Lumin'Air?

To switch on the light of your Air Wick Lumin'Air, use the button at the rear of the diffuser. Use the same button to switch off the light.

Does it stop diffusing the fragrance if the light is turned off?

No, Air Wick Lumin'Air has a built in soft glowing light system that works independently from the fragrance heating to continuously release fragrance.

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FAQs for Air Wick Aerosol Sprays

Do Air Wick Aerosol Sprays contain CFCs?

No. Air Wick Aerosol Sprays do not contain CFCs (chlorofluorocarbons).

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FAQs for Air Wick Candles

How long will my candle last?

It depends on how long it is burned for at a time and whether the instructions are followed. The life of your candle will be prolonged if you keep the wick trimmed to 1cm and keep it free from foreign objects and also do not burn for more than 4 hours at a time.

Can I re-use the glass from the candle afterwards?

The jar is not designed to be reused and should be discarded at the end of the product life.

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FAQs for Air Wick Crystal'Air

How long do Air Wick Crystal’Air units last?

Air Wick Crystal’Air lasts 4 weeks.

Is Crystal'Air just like an ordinary gel air freshener?

No. A common problem with some ordinary gels is that, while they initially smell strong, the fragrance fades. Crystal'Air, however, provides 4 weeks of consistent and effective fragrancing because it is made using advanced 'Hyperscent' technology.

How do I know when to replace my Crystal'Air?

Crystal'Air is so effective because it draws its scent from the gel. As it does so, the gel should shrink and separate. This is quite normal and is a sign that you should replace your Crystal'Air.

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FAQs for Air Wick Fresh'n Up

How do I adjust the intensity of the fragrance?

The intensity can be varied by pulling up the cap to expose the wick.

How do I boost the fragrance?

Slowly lower the wick into the liquid, close the cap tightly, shake the bottle and pull up the wick.

How long should my Fresh'n Up last?

Providing the instructions for use are followed, the Fresh'n Up is designed to last up to eight weeks.

The wick on my Fresh'n Up keeps on drying out. Why is this?

If the product is left too near heat, it could dry out. We would advise that you soak the wick again and use the product in a cooler place away from direct sunlight and sources of heat.

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FAQs for Air Wick® Symphonia™ Plug in Diffuser

What’s the advantage of Air Wick Symphonia over other air freshener electricals?

Symphonia delivers two great fragrances which alternate every hour to ensure you always notice their great fragrances.

How does Symphonia work?

Fragrances diffuse through a heating system similar to standard electric products. Every hour the heater switches on to the next refill to ensure that fragrances constantly alternate.

Can I leave this product plugged in 24/7?

As with any other electrical device we recommend that you switch it off at night.

How will I know that it is time to change the refill?

Your refill will be empty

How can I increase the fragrance level quickly?

AIR WICK® SYMPHONIA™ contains an X-Press™ Boost Button which when pressed gives a fragrance boost for 15 minutes.

Do I have to buy the small Symphonia refills (10ml), or can I use my favourite Air Wick fragrance?

You can use you favourite Air Wick fragrances, in the large refill size (19/21ml), as well as the small size double refills.

What are the fragrances available?

We have three great fragrance pairs available (with new fragrances to come!), but you can also combine your favourite Air Wick fragrances.

How long do the fragrance pairs last?

With two small (10ml) “double refills”, the product will last up to 75 days*
*based on a daily usage of 12h at minimum setting.

Can I use the small (10ml) double refills in any other device? And Can I use the large (19ml/21ml) refill in Symphonia?

Yes. The 10ml refills will fit with the standard electric plug-in, with the X-Press™ electric refills, and with Air Wick Lumin’Air. The large (19ml/21ml) refills can also be used in the New Air Wick Symphonia.

How did you select the fragrance pairs?

The pairs selected for Symphonia have been developed and chosen to give you two exciting but complimentary fragrances which you notice every time they change.

How often do the fragrances alternate?

The fragrances alternate every hour.

Can I change this time setting?

No, but you can adapt the fragrance intensity by pressing the X-press™ Boost Button and by varying the setting of the blue dials.

Can I choose any fragrances combination without risking a bad blend?

The pairs selected for Symphonia have been developed and chosen to give you two exciting but complimentary fragrances; however, you have the freedom to use any of your favourite AIR WICK® fragrances together.

If I use two large (19/21ml) existing single refills instead of the small double refills (2X10ml), does it last longer?

Yes. As there is more liquid in the large refills, it will last longer.

If I adjust differently the fragrance intensities, one being higher than the other, is that one going to evaporate first?

You can adjust the intensity of each fragrance individually. If you set differently one will evaporate before the other. The advantage of Symphonia is that you can replace each individual fragrance when it has run out, and that you don’t need to wait for both compartments to be empty.

Can it work with one refill only?

Yes, the device will function with only one refill, however we would recommend that for the best performance the plug-in is used with both refills.

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