FAQs Freshmatic

FAQs Freshmatic

What is included in the Air Wick Freshmatic Starter Kits?

It includes the Air Wick Freshmatic Max device, a screw to fix to the wall, an aerosol refill, and two AA/LR6 batteries, together with instructions.

What is the difference between the Aesthetic and White gadgets?

There is no difference in the functionality of these products. The only difference is the aesthetic finish of the product which will help you select the right automatic air freshening gadget to blend in to the rooms in your home.

Approximately how long will the Air Wick Freshmatic aerosol can last?

This depends on the setting:

  • 10 minutes: Up to 15 days
  • 28 minutes: Up to 30 days
  • 32 minutes: Up to 60 days

How many bursts of fragrance are there in a refill?

There are up to 2,400 bursts of fragrance in a 250ml refill.

What’s the benefit of Air Wick Freshmatic Max Automatic Spray over other air fresheners?

Air Wick Freshmatic Max automatically delivers regular and continuous bursts of fragrance throughout the day, so you get the same level of fragrance from the beginning of the refill to the end.

Can you adjust the fragrance level?

Air Wick Freshmatic products have three time interval settings allowing you to have control over the fragrance level.

  • Freshmatic Max Device:
    Off, 10, 28, & 32 min spray settings
  • Freshmatic Mini:
    7.5, 15, & 30 min spray settings. There is no OFF.

Where should you put the device?

The Air Wick Freshmatic products can be hung on the wall using the screw fixing provided. Alternatively it can be simply placed on a shelf or cupboard. It should always be placed at a height of at least 2 metres above floor level. Read the instructions before use.

How do you know when the batteries have run out?

The device will stop spraying. The batteries will generally last 3 refills. If you suspect that the batteries have run out turn the device off, then on again. If the device does not spray after 15 seconds replace the batteries.

What is the proper way to insert the Max refill?

Keeping the unit directed away from your face at all times, switch the unit to "off" before attempting to insert the refill. To open the gadget, depress the button on the top and pull the front cover forward. Insert the refill can. The nozzle should be facing toward the front of the gadget. When the gadget is closed you should see the black nozzle orifice through the hole where the spray comes through the gadget. Close the unit, point away from your face and then select the desired level of fragrance. The 1st spray will come after a 15 second delay.

How do I shut it off?

For Freshmatic Max, you can turn the device off by turning the control wheel (located on the back of the device) as far left as possible.
The Freshmatic Compact gadget does not have an ‘OFF’ Switch. If the unit is not going to be in use for long periods of time we recommend that you remove the refill and/or batteries.

My Freshmatic device is open, and there is no fragrance in place. There is a red, disc mechanism that is preventing me from inserting my fragrance refill. What should I do?

In order to reposition the red disc mechanism and insert your fragrance refill, TURN DEVICE OFF, then with slight force, using a pen, push the mechanism back up into position. You can now insert your fragrance refill can and start over.

Why is my Freshmatic not spraying any fragrance?

Make sure the device has been turned off. First, check to be sure the nozzle is facing the correct direction. When the device is closed, you should see the black nozzle tip of the fragrance refill can through the opening in the front of the unit If you cannot see the black nozzle tip, you may have incorrectly placed the fragrance refill can into the device with the black nozzle facing backwards. Next, check to be sure that the red arm mechanism is in the raised position. If the red arm is not fully raised you may not be able to insert the refill fully or close the front cover of the device. The red arm is located in the opening where the nozzle of the can should rest. If the red arm is blocking the opening raise it up to its fullest extent by rotating the arm clockwise then push the refill back into the device as far as it will go. Then check if the refill can is empty by removing it from the device. With the nozzle directed away from your face press down on the square pad on top of the nozzle twice. If no spray is emitted replace the refill.
Re-insert the refill, close the front cover, and select the desired operating setting. The device should spray after 15s. If the device does not spray after 15s replace the batteries.
If your device does not spray repeatedly with a full Air Wick refill and fresh batteries please call the customer service helpline on 0845 769 7079.

My device is flashing a red light. What do I do?

If red light is flashing immediately after the first spray, the refill has not been identified as an Air Wick Refill and will not work in this device. Please call 0845 769 7079 if this happens.
If your device flashes a red light during use, please immediately call Customer Relations on 0845 769 7079, and they will advise you on what to do next.
When the aerosol refill is nearly empty, the red light will flash rapidly and the device will soon stop working.

The lights on my new device are not flashing. Is the device broken?

No. You have the latest version of the device which does not have a flashing green light. This saves power making your batteries last longer.