Frequently Asked Questions - Air Wick® UK

At Air Wick®, Home is in the Air™. Let us help you create the atmosphere that best defines your home with Air Wick fragrances. We’re happy to answer any questions you have about our products, or anything else you want to ask us. Some of the most frequently asked questions might have the information you need, but if not, please don’t hesitate to contact us with your questions about fragrances. We want to help you tell your home’s scent story.

1. How do I set up my device?

Make sure the device is turned off and directed away from the face. Open the device by holding the shroud firmly in one hand and placing the other hand underneath the base as a support.
(1) Using the thumb of the hand holding the shroud push down from the top. The shroud should be released from the main device, exposing the refill bottle and batteries.
(2) Insert x 3 AA batteries into the appropriate slots.
(3) Remove the old refill by gentle pulling it in a downwards movement away from the top of the device. Insert a new refill by removing the plastic lid of the refill bottle, and pushing the exposed wick in an upwards motion into the head of the device. A clicking noise will be heard when inserted correctly and fully.
(4) Replace the shroud.
(5) Turn on to the desired setting. The first mist and fragrance should occur after a 7 second delay.




2. How do I turn the device off?

The furthest left option on the control panel, located at the bottom of the device is the off switch. This will turn the device off and no mist or fragrance will be released. If the device is not going to be used for long periods of time, it is suggested that the refill and/or batteries are removed and the cap is added to the refill.