Candles FAQs

1. How to use aroma candles?

To use your Air Wick® Candle, simply follow the steps below (taking care to check instructions on individual packs too):

Step 1: Place the candle upright somewhere that is safe (please read safety requirements below).

Step 2: Light the wick and let the natural essences create the mood you want for your room.

Step 3: Do not leave unattended, do not let it run for more than 4 hours and do not let it burn all the way down.

Step 4: Extinguish the candle by blowing it gently once you are finished using it.  

2. Where should I put my Air Wick® candle?

We recommend that you put your candle on an even surface in a well-ventilated area – placing upright on a flat, heat-resistant, non-electrical surface. Keep the candle away from children, never leave it unattended and always refer to the usage instructions on pack. To prevent any danger, always keep it free from foreign objects (e.g. matches) and anything that can catch fire. You should always put your Air Wick® candle somewhere you can see it, and never for longer than four hours. Further details are available in the safety requirements section further down this page.

3. How can any remaining wax be removed from the glass container? Can the container be re-used?

This product is not designed to have the wax completely removed from the product. We advise that you do not to attempt to remove the wax from the container.

4. Can any remaining wax be removed from the glass container and can the wax/container be reused?

This product is not designed to have the wax completely removed from the product. We therefore advise that you do not attempt to remove wax from the container or try to modify them in any way – such as using fragrance oil in candles or putting your own candles inside.

5. Does wick need to be trimmed every time?

We would advise that you keep the wick trimmed to 1cm in order to avoid excessive smoking.

6. How long will the fragrance last?

We are unable to estimate how long the fragrance will last due to several unknown factors such as room size, ventilation etc.

7. Will this candle produce a lot of soot causing film to cover furniture and walls?

No – this candle will not produce a lot of soot.

8. Where to buy Air Wick® candles?

If you’re wondering where you can buy Air Wick® candles, you can purchase them at all popular retailers, or online at the following stores: Asda, Tesco, Sainsbury’s, Morrisons, Ocado, Amazon and Waitrose, as well as many more.

9. How do I use candles?

Burn within sight. Keep away from things that catch fire. Keep away from children.

Keep wax pool free from debris.

DO NOT allowed flame to touch glass. STOP burning when 1/2 inch (12.7mm) of solid wax remains to avoid breakage. Wick contains no lead. 

10. What are the safety requirements?

When you’re using Air Wick® Candles, please always remember the following:

  • Keep out of reach of children
  • Keep free from foreign objects (e.g. matches)
  • Never leave a burning candle unattended, and never leave for longer than 4 hours
  • Place upright on a flat, heat resistant, non-electrical surface, away from draughts
  • Keep wick trimmed to 1cm and do not move or tip while lit or before liquid hardens
  • Stop when less than 1cm product remains
  • Always leave at least 20cm between burning candles
  • Glass will be hot during and after use
  • Do not use if glass is damaged
  • Do not reuse
  • Discard after use
  • Do not add essential oils
  • Always extinguish by blowing gently