Wax Melts FAQs

1. What are the key components of the starter kit?

The starter kit includes 1 warmer made of a ceramic bowl, a ceramic base with a metal heating plate, 3 wax bar refills of the fragrance mentioned on the kit and a detachable power cable of 1.6 meters long.

2. How do I use my Wax Melt kit?

Break off one Wax Bar and place it in the center of the clean and empty bowl. Make sure the warmer is plugged in and the button is switched on the “on” position.

3. Can I turn on the warmer without any wax bar in the bowl?

The Wax Melt Kit is designed to work with a wax bar in the bowl – it is not recommended to use it without.

4. How long does a wax bar refill last?

The fragrance of a single wax bar will last 20 hours.

5. How hot is the outside of the bowl?

The outside part of the removable bowl will be less than <65°C (assuming room temperature of 25°C), which makes it safe to have around the house.

6. How hot is the heating stand?

The working temperature of the red metal plate on the top of the ceramic base is approximately 120°C. It is not safe to touch it and the red warning symbol on the plate is there as a reminder.

7. How hot is the wax?

The liquid wax temperature is between 60°C and 90°C in different places: the centre of the bowl may be up to 90°C but the liquid wax on the edge will be closer to 60°C. It is recommended to keep your fingers clear of the liquid wax.

8. How many wax bars can I put into the bowl at once?

Do not use more than one Wax Melt Bar at a time. When fragrance is no longer released, switch off and allow wax to cool prior to moving.

9. Can I use different fragrances refills simultaneously?

No, do not use more than one Wax Bar at a time. You do not need to mix bars for interesting scents: indeed Life Scents is the first constantly changing fragrance that delivers a more true to life experience. There are currently various Life Scents variants available on the market.

10. If I want to switch fragrances, can I remove the existing refill and put a new one in?

It is recommended to wait for the wax bar to be consumed before adding a new one in. When fragrance is no longer being released, switch off and allow wax to cool before pressing it out of the warmer. You may use blunt wood or a rubber tool to press the wax out, and a warm soapy sponge to clean the bowl inside and out.

11. Can I get the kit in another colour?

Black is the only available colour for the ceramic bowl and base. The black power cable matches the kit. 

12. How long can I keep a wax bar refill before using it?

The shelf life of the product is 2 years.

13. Can I add essential oils or any other fragrance to the Wax Melt?

Do not add essential oils or any other kind of fragrance to the bowl: this is dangerous and could result in a hazardous product.  Foreign materials should never be added into the bowl.

14. What shall I do if I spill hot wax on skin?

Wash with plenty of soap and water. If skin irritation or rash occurs, get medical advice/ attention

15. What to do if wax is swallowed?

Immediately call a doctor.

16. Can I touch the wax?

It is recommended not to touch directly the wax with bare hands but to use rubber gloves if necessary

17. Can the product be recycled?

You can recycle the electronic device according to local regulations.

18. Does the wax contain lead or heavy metals?

No.